Office life is a real highway. It is necessary to seek out opportunities for overtaking, to signal, gaping in front of a traffic light, and carefully disperse at intersections. The main function of the rules of the road - the prevention of conflicts on the road. Office traffic rules will help avoid collisions in the work space.
What is conflict prevention?
Conflict prevention is the ability to deal with an emerging conflict in its early stages, identify inconsistencies, and take active, targeted actions to resolve it.
Conflictologists have identified the main signs of the conflict, which will help to recognize it in its early stages:
- Informational: unchecked, poor quality and late submission of information.
- Communication: harsh or aggressive remarks, talking on high tones, constant criticism in the discussion.
- Psychological: suppression of emotions or, on the contrary, sudden flashes of anger, unwillingness to communicate.
- Psychosomatic: headaches, dizziness, constant feeling of tiredness, drowsiness.
- Managerial: non-fulfillment of agreements, mismatch of actions, decrease in performance indicators
- Manipulative: attempts to find the extreme, attributing all success to one and all mistakes to another person.
In motor racing for survival, there is no place for intrigue or hysterics, otherwise it’s just not possible to survive. Mismatched office work does not lead to instant disaster. But ignoring one or more signs of an approaching conflict is guaranteed to lead to disagreements and affect profits.
Drivers and passengers know how rascals, unpredictable extreme lovers and newbies unsure of their skills are besyat on the road. In the office, the same thing happens. If you look closely, you can identify several obvious automotive-office patterns and prevent an accident.
Signs of conflict
1. Emergency stop
At the dawn of a career, everyone must have come across a situation where the assigned business simply did not move. It seems that the task is understandable and there is knowledge, but a stupor. Beginners are afraid that they will be reproached with incompetence, therefore they make a big mistake: they are silent. As a result, the work is not done, the day "X" comes and panic begins. The rest of the workers break down from their seats and rake the dam. The result - the discontent and hostility of the team.
What to do? Drivers on the road stop and turn on the emergency lights. The first thing you can do in the office is to go to another employee or manager and say directly "I'm confused" and ask for help. Sometimes a ten-minute explanation is enough to see the solution to the problem.
2. Rules of overtaking
When interviewing personnel officers check candidates for initiative. But with the arrival of an established team, the situation changes. If you are not taken to the position of a super creative player, you should not run to the manager on your first working day with a proposal to improve the work. Or worse, directly contact the "chief of the chief."
What to do? Remember the rules of overtaking. First, understand the situation, talk with colleagues, turn on an imaginary "turn signal". That is, to make it clear to others what you are going to do. Sometimes ideas that seem fresh and useful to a newcomer have been more than once considered at general meetings. Then you can contact the direct supervisor. Overtaking by all the rules and no one will cause irritation.
3. Timely signal
Nothing annoys the driver like the sound of a signal from behind. Nothing annoys colleagues as deafening phone ringtones (well, so that I heard from afar), loud phone calls (I’m at work), discussion of personal problems, loud laughter, thoughts out loud. In general, everything that prevents the rest from concentrating on work.
What to do? Remember, the alarm button is given for emergency situations. If you muffle the ringtone, turn off the speakers on your computer, colleagues will only be grateful to you. There are meeting rooms for discussing business issues at the offices. If there is no way out and you need to talk in the general office - then you can "signal" and apologize.
4. Slut on the road
Motorists know that for a dirty car can be fined, so do not save on washing. For some reason, many people ignore this rule at work. It seems that the piled table gives the appearance of work? And no. Especially annoying colleagues and the boss, when on the desk of a slut urgently need to find the right document. Instructions "open 25 folders and can be found in one of them ..." are not just besyat, but also inhibit the work.
What to do? Arrange washing on the desktop (real and virtual). This will make life easier not only for your colleagues, but also for you personally. If you have to urgently go on a business trip or go to the hospital, the deputy will find the desired folder without difficulty. And colleagues will not be bothered by additional calls.
5. Hitting
Keeping personal space in a small office is hard. Therefore, the lack of ceremony on the part of colleagues is perceived keenly. People who take personal cups without permission empty their bins of cookies or coffee, sit on the table or rummage around in their work computer and are quietly hated. And they arrange a boycott.
What to do? If you have someone severely clipped or driven, be ready for retaliatory aggression. It does not matter that at the previous job you had everything in common and no one complained. Each office has its own unspoken rules. If you need a strange thing, ask permission and be sure to return it.
6. Driving culture
Drivers know that boaters are pruned and sharply rebuilt on the road, not because they are so smart. And because the rest of them allow it. Therefore, the results of a successfully completed business or project should not be attributed to one person. Of course, the manager has to take on more responsibility, but still the result is the merit of the whole team.
What to do? Do not forget to thank. If a car was missed on the road, the driver is “thanked” by flashing headlights. In the office, it is necessary to sincerely thank the person, this will be enough. If you are rescued collectively, you can order pizza at the office or come up with something more interesting. And then, next time you will be helped with even more enthusiasm.
7. Bragging "experienced"
It seems that experience in one area gives the right to condescendingly smile at newcomers and dismiss all new ideas. Of course, stuffed bumps maintain credibility. But business throws in all new tasks, and new knowledge will increase not only your rating in the eyes of the management, but also self-esteem.
What to do? Go to the courses of extreme and emergency driving, as experienced drivers do. Or enroll in a training course in their specialty, undergo additional training in management, psychology, English. This will allow not to be an annoying "know-it-all", but a person who is constantly learning.
Psychologists say that sometimes a person is annoyed if he is looking for a reason for irritation. Therefore, the advice of professionals is simple: conflict prevention should start with yourself. To do this, you just need to delve into the work so much that there is simply no time left to sort out the relationship.
